Shipping & Returns
Shipping Policy - Return & Exchange Policy
We hope you enjoy your shopping experience with us. Your satisfaction is always our first priority.
Contact Us to get in touch with our customer service team and describe the items you want to return and the reason for your return.
Our Return Policy is as follows
You may return all products within 30 days(from the date you receive the items) of delivery for exchange or refund. The original packaging and tags should be intact and not be damaged.
For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.
We do not accept returned items that were sent back by you directly without checking with us first.
Please do not make returns directly to the address on the package received.Only send to the address that our customer service provided.
Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.
The original shipping fee and insurance are non-refundable.
We do not offer Freight To Collect (FTC) service for the packages returned to us.
The returns will be made at your own cost, unless a mistake is made by Heysista.